Reservations and Payments

How can I book an excursion?

The reservation process on our website is very simple. Next to each product is a form where you will enter the number of people and the date of your activity and immediately the availability will be shown. You can send your reservation to the cart and continue shopping or you can go to the cart to complete your purchase.

How do I pay for my reservations?

After completing the information in your reservation, the system will take you to the PayPal payment platform where you can make your payment 100% securely.

Is it safe to use my credit card on this site?
Our entire website is protected with SSl certificates, this guarantees that you can use our site without fear that your data and personal information will be seen or used by third parties.
For your protection we use PayPal, the 100% secure payment platform that will keep your credit card details completely safe so that you can make your reservations without problems.
Can I pay a part or make a payment and pay the rest on arrival?

To guarantee your reservation it is necessary that you make the payment of the total amount of your excursion. You cannot pay at the destination or pay the guide. All reservations and payments must be made through the Bávaro Go website.

Do I need to have a PayPal account to pay for my reservations?

It is NOT necessary to have a PayPal account, you can pay for your reservation using your Visa or Mastercard credit card and at the end you can create a PayPal account. If you already have a PayPal account then you can log into your account and complete the payment for your excursion.

Why can't I see the excursions that I put on my wish list?

It is because you probably have not logged into your account. You can log in from the menu or register to save to your wish list.

Cancellations and Refunds

Can I cancel my reservation?

The cancellation policy is indicated on the page of each activity. There is more extended information on our Terms and Conditions page. If the cancellation is made after the deadline and there will be no refund unless the cancellation is due to medical causes justified with an official certificate. In any case you must contact us.

How do I cancel my reservation?

To cancel a reservation if you are within the business period according to the excursion’s cancellation policy, you just have to log into your account and use the cancellation option. After confirming that the request was made within the period, we will proceed to reimburse the amount paid for said excursion.

Will I have a refund if my excursions are canceled by you?

Yes. In the event that an activity is canceled by our provider for whatever reason, you have the right to request a refund of the amount paid for said activity, or you can request a change in the date of the activity.

Can I request a refund if I cancel a tour after the business period?

Cancellations made outside the deadlines indicated under our policy, will only be reimbursed if they are due to medical causes which must be justified in an official medical certificate. If this is the case, you must contact us to process your refund.

Can I request a refund in cash or in another currency?

Refunds will be made through the same form of payment in which the reservation was made. It is an automatic operation that cannot be modified for security reasons.

Can I cancel my tour if it rains or the weather is bad?

All activities are carried out normally throughout the year regardless of rain. If due to extreme conditions (for example, a strong storm, or a stoppage) the supplier had to cancel a tour, an alternative date or the immediate refund of the payment would be offered.

General questions

What is the best month to go to Punta Cana?

The weather in Punta Cana is warm year-round. Probably the best month to go to Punta Cana is march because the weather is very cool and awesome. Also in May is a good time to visit Punta Cana since the high season is over and the crowd is gone so you can enjoy and have more fun in these months.

Can you swim with dolphins in Punta Cana?

Yes, of course, you can swim with dolphins in Punta Cana. There are different programs where you can interact with those beautiful animals and discover different dolphin behaviors.

In this site, you can choose and book the various interacting programs offered.

Is Punta Cana good for snorkeling?

Punta Cana is a good place for snorkeling, with the largest coral reef in the Dominican Republic. The better option will be to sign up for a snorkeling tour by boat to reach the best reefs. On this site, you may find different options for this activity.

What is the cheapest time to go to Dominican Republic from UK?

Off-season: Prices fall after the Easter holidays and the country is less invaded by tourists. Another time of low season is during the months of September to November.

Is there any rainy season in Punta Cana?

The Dominican Republic has no real “rainy season”. There may be rain but it is not constant as in other countries that do have rainy seasons. Precipitation can occur in months like March and May. There is also a hurricane season that runs from June to November, but almost never affects the area.

How dangerous is the Dominican Republic?

The Dominican Republic is a generally safe country for tourists. Most tourists stay in hotels and resorts on the East side of the island at Punta Cana, which is one of the safest vacation spots in the Caribbean, and tourists should feel comfortable traveling outside of the hotel zone.

Is Punta Cana water safe?

Tap water is not suitable for consumption because it is not purified water. We recommend drinking bottled water that can be found at resorts, excursions, and establishments.

What language is spoken in Punta Cana

The official language of the Dominican Republic is Spanish. English is spoken in most tourist areas, Some Hotels and excursion companies staff may speak other languages such as French, Portuguese, Italian, German and Russian

What is the best currency to use in the Dominican Republic?

The currency in the Dominican Republic is the Peso (DOP) but as Punta Cana is a tourist area frequented by international tourists, the US Dollar and Euro are accepted by most hotels, excursion companies, shops, and restaurants.